Community Service Worker I – SR-07

Initiates contacts with the elderly and other designated target groups and provides information on available community and governmental resources; assesses the needs of program participants and assists participants in obtaining needed social, health, and recreational services; provides transportation, in-home, and other support services; and performs other related duties as required.

There is are two (2) immediate vacancies in the Department of Parks and Recreation, Elderly Activities Division:

• one (1) permanent full-time vacancy in Hilo, and
• one (1) permanent full-time vacancy in Kona.

The eligible list may be used for other Community Service Worker I permanent and temporary vacancies as they arise during the life of the list.  Temporary appointment may lead to conversion to permanent appointment.

• Locates, interviews, and surveys target group individuals.
• Assesses information collected in interviews and provided on survey/assessment forms and determines the need for referrals.
• Refers participants to appropriate government or community agency providing required services.
• Assists participants in obtaining services by aiding in the completion of application forms and following through on the application process.
• May serve as an interpreter or translator.
• Follows up to ascertain that referrals made were appropriate and met participant’s needs and requirements.
• Receives and disseminates information of interest to participants.
• Makes regular friendly visitations and reassurance telephone calls.
• Provides in-home transportation and escort services to post office, banks, markets, resource agencies, nutrition centers, and health agencies.
• Picks up and delivers mail, supplies, groceries, and prescription for participants.
• Sets up and maintains individual case records.
• May assist higher level workers in the more complex cases.
• Prepares routine correspondence and reports as required.
• Posts data to various control records or statements.
• Assembles information from different sources for compiling reports.
• Gives information over the counter or by telephone regarding program regulations, policies, and standards.
• Maintains files and indexes.
• May serve as a trainee Site Manager.
• Performs other related duties as required.

Training and Experience: 

A combination of education and experience substantially equivalent to:

• graduation from high school, and
• one (1) year of experience which shall have involved meeting and dealing with people, and
• possession of a valid State of Hawai’i driver’s license (Class 3) or any other valid comparable driver’s license at the time of filing.  You will be required to submit your valid driver’s license at the time of hire. 

Note:  possession of a current American Red Cross First Aid/CPR/AED certificate, or other current equivalent certificate, is required prior to completion of probation.

Examination:   All applicants who meet the minimum qualification requirements will be assigned a score of 70 points.  An education and experience evaluation will be conducted based on the applicant’s training, education and experience as presented in the application.

Please read the minimum qualification requirements carefully.  Be certain to list all pertinent training and experience, as this may be important in determining your examination score.  It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.  
 
Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application. 
 
Note:  In-person interviews and/or further testing in Hawai’i County may be required at the discretion of the hiring department/agency.  If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.

Knowledge of:  pertinent functions of County, State, and Federal agencies; community resources and their utilization; interviewing techniques; public relations; basic skills in reading, writing, and speaking.

Ability to:  communicate with clients; relate well to people of all ethnic and socio-economic groups; establish and maintain effective relationships with program participants and others; understand and explain written materials.

Physical Requirements:  Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping:  Light

Please scan and attach these supporting documents to your on-line application, if required:

• an official college transcript,
• a valid driver’s license,
• a temporary assignment verification, 
• professional licenses, and/or
• certificates.

Veterans applying for veteran’s preference points shall also scan and attach their DD-214 form and as needed, their VA claim letter to the on-line application.

ELECTRONIC NOTIFICATION TO APPLICANTS:
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you.  We will not be responsible in any way if you do not receive our emails or fail to check your email box or NEOGOV account INBOX in a timely manner.  Checking your NEOGOV account INBOX daily is recommended and is the most secure method to check on notices sent to you.  This is a new feature created by our vendor, NEOGOV. 

Please add info@governmentjobs.com to your contact list.  Open your NEOGOV account using your user name and password.  In the upper right hand corner of the account is your name, and under your name, click on INBOX to view all notices sent you.  The notices will appear here in the INBOX even in the event you don’t receive it on your cell phone, computer, or other electronic device.  This is the best way to check and view all notices sent to you.

You will receive a confirmation email upon successfully submitting your application.  Failure to receive this confirmation email, indicates that your application was not submitted.