Using scare tactics and trickery, scammers are pretending to be Hawaiian Electric and threatening to disconnect customers’ electric service unless “overdue” bills are cleared with prepaid debit cards. Don’t be scammed!
In one recent incident, a business paid thousands of dollars to a scammer using MoneyPak cards. On another call, the scammer pretended to be Hawaiian Electric’s president and CEO as he attempted to get a customer to pay. Don’t fall victim to these schemes.
Customers are reminded that the moratorium on disconnections for nonpayment has been extended through May 31, 2021. Calls or other communications threatening immediate disconnection are scams and can be reported to Hawaiian Electric via an online form. (See infographic on next page that outlines legitimate company collections activities.)
While the volume of scam reports has not spiked, Hawaiian Electric wants to raise awareness of recent cases in which customers were tricked into paying large sums of money.
In one call, the scammer advised a customer to purchase MoneyPak cards at a local convenience store. The scammer warned against telling the cashier that the card was being purchased to pay a utility bill, advising the customer to instead to cite “personal reasons.” The scammer wanted to skirt steps in place meant to combat fraud. Clerks are trained to intervene if the customer is purchasing cards to pay a utility bill. As part of the scheme, the scammer warned the customer that he would have to pay a $50 fee if he told the clerk it would be used to pay a utility bill, much more than the usual $5.95 fee.
As a reminder, Hawaiian Electric does not accept the following types of payment:
• Cash App
• Bitcoin
• gift cards
• prepaid debit cards
Visit the company website to check the acceptable forms of payment.
Customers should note that while the moratorium ends May 31, it won’t trigger immediate disconnections. Those customers having difficulty paying their bill are urged to submit a payment arrangement request to ensure uninterrupted service. Go to hawaiianelectric.com/payment arrangement to submit a request.
