Hawaiian Telcom has reported a fiber line break affecting telephone and cell phone communications in West Hawai‘i, including the Kona, Ka’u, and Waikoloa areas. This line break is also impacting the public’s ability to call 9-1-1 and police stations in Kona and Ka’u.

Many customers on the west side of Hawai‘i Island are not able to call out on their cellphones and landlines. If residents are in need of assistance and are unable to call 9-1-1 or the non-emergency line, they are advised to please go to the nearest police station or medical facility.  

Kona police station is located at 74-611 Hale Mākaʻi Place, Kailua-Kona, and the Ka’u police station is located in Nā‘ālehu at 95-5355 Māmalahoa Highway, Nāʻālehu.

According to Hawaiian Telcom, the issue started around 9:00 a.m. and is estimated to take several hours to repair.